Privacy Policy for The Ceramic Stove Company Effective Date: 1st January 2024 1. Introduction Welcome to The Ceramic Stove Company. We are committed to protecting the privacy and security of our customers and website visitors. This policy explains how we collect, use, and protect your personal data. 2. Contact Details The Ceramic Stove Company Registered Address: 4 Earl St, Oxford, OX2 0JA Phone: +441865245077 Email: [email protected] 3. Data Collection and Use We collect personal data when you use our 'contact us' form, make a purchase, or interact with our website. This data includes your name, address, email, and any other information you provide. We use this data for processing orders, customer service, and improving your experience on our website. 4. Data Sharing We share your delivery address with the stove supplier for direct shipment to your home. No other personal data is shared with third parties unless required by law. 5. Data Protection Your data is stored in our CRM software, which is password-protected and accessible only to our employees. We take all reasonable steps to protect your data from unauthorized access, use, or disclosure. 6. Cookies and Tracking Technologies Our website uses the Meta Pixel to collect data on website usage. This helps us understand how visitors interact with our website and improve user experience. 7. User Rights You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at the details provided above. 8. Changes to This Policy We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website. 9. Governing Law This policy is governed by U.K. law. 10. Contact Us For any questions about this policy or your personal data, please contact us at [email protected].